Terms and Conditions

By scheduling a consultation, purchasing a product, placing a deposit, enrolling in a subscription, or otherwise engaging with Leva Medical PC (the “Practice,” “Leva,” “we,” “our”), you (“Patient,” “you,” “your”) acknowledge that you have read, understood, and agree to every provision in these Terms & Conditions (the “Terms”). If you do not agree, do not proceed.

Term Meaning Products Retail skincare, nutraceuticals, garments, or other tangible goods Services Consultations, non‑surgical treatments, memberships, and subscriptions Procedures Surgical or minimally‑invasive operations by our licensed providers

Services and Procedures are provided only to established Patients who have completed an intake visit. New clients must call or text 718‑699‑9737 to schedule their intake before purchasing. We reserve the right to deny service in our sole discretion.

You agree to (a) maintain a valid payment method on file and (b) pay each invoice on or before its due date. Late or missed payments:

1. Automatically cancel all scheduled Services and Procedures;
2. Forfeit all prior payments, credits, discounts, and deposits; and
3. Accrue a 1.5 % monthly late fee plus any collection, chargeback, attorney, or credit‑reporting costs we incur.

Except as expressly provided in § 10 (Retail Exchanges) or as required by law, all payments—deposits, Procedures, Services, Subscriptions, Products, and shipping—are irrevocable and non‑refundable. You expressly waive any right to credit‑card chargebacks, ACH reversals, or check stop‑payments.

If denied third‑party financing, we may—in our sole discretion—offer an internal installment plan:

1. Equal payments every 30 days.
2. Two missed installments close the account, forfeit all amounts paid, and make the entire balance immediately due.
3. You authorize us to charge any card on file until paid in full.

By enrolling, you:

1. Commit to a 12‑month initial term beginning with the first successful charge (the “Initial Term”).
2. Authorize recurring automatic charges at the frequency shown at checkout.
3. May cancel only by written notice ≥ 30 days before the next billing cycle; earlier cancellation triggers an Early Termination Fee equal to the lesser of (i) 50 % of remaining payments or (ii) the entire remaining balance.
4. After the Initial Term, the Subscription converts to month‑to‑month and may be canceled with ≥ 30 days’ written notice.
5. Understand that skipping shipments/treatments does not pause or extend your commitment.
6. Accept that pricing may change after the Initial Term with ≥ 30 days’ advance notice.
7. Acknowledge that benefits are non‑transferable and non‑refundable.

1. Deposit – A non‑refundable $1,000 deposit reserves your surgery date; remaining balance due 14 days pre‑op.
2. Reschedule – One complimentary date change with ≥ 14 days’ notice; later or additional changes incur a $500 fee.
3. No‑Show / Same‑Day Cancel – The full surgical fee is forfeited.

You agree not to post or publish any knowingly false, defamatory, or misleading statements about Leva Medical PC, its doctors, or staff. Legitimate concerns should be directed to levamedical@gmail.com for prompt resolution. This covenant does not restrict good‑faith reviews based on actual experience.

One exchange for the same item (unopened, resaleable) is allowed within 30 days of purchase. Shipping fees are non‑refundable and return postage is your responsibility. No store credit, cash, or credit‑card refund is available.

Initiating a chargeback or stop‑payment before providing us a reasonable written opportunity to resolve the issue is a material breach. You are liable for all chargeback fees, collection costs, and attorneys’ fees.

Payments, credits, discounts, and unused Products/Services may not be assigned, gifted, or transferred.

We ship via USPS flat‑rate ($5.99 U.S. only). Estimated delivery: 5‑8 business days. Shipping delays or damage in transit are the carrier’s responsibility and do not entitle you to a refund.

Website and marketing materials are informational only and do not replace an in‑person evaluation. Outcomes vary; no specific result is guaranteed and prior results do not predict future performance.

You acknowledge that every medical or cosmetic Procedure carries inherent risks. By proceeding, you voluntarily assume all such risks and release Leva Medical PC from liability except for gross negligence or willful misconduct.

Questions or concerns? Email or text/call 718‑699‑9737 within 30 days of purchase. We will guide product usage and, where applicable, arrange an exchange under § 10.

Unless you opt out in writing before treatment, you grant Leva an irrevocable, royalty‑free license to photograph/record your likeness (de‑identified) for documentation, education, and marketing.

We protect your Protected Health Information (“PHI”) per HIPAA and our Notice of Privacy Practices. Contact levamedical@gmail.com or 718‑699‑9737 with privacy questions.

To the fullest extent permitted by law, our aggregate liability is limited to the amount you paid for the disputed Product/Service. Indirect, consequential, incidental, special, punitive, or exemplary damages are disclaimed.

You agree to defend, indemnify, and hold harmless Leva Medical PC, its owners, employees, contractors, and affiliates from any claim, damage, or expense (including reasonable attorneys’ fees) arising from your breach of these Terms, misuse of Products, or negligent/wrongful acts.

Class‑Action Waiver These Terms are governed by New York law. Any dispute shall be resolved by binding individual arbitration in Queens County, NY under the AAA Commercial Rules. Class, consolidated, or representative actions and jury trials are expressly waived.

The prevailing party in any arbitration or action to enforce these Terms is entitled to recover reasonable attorneys’ fees and costs.

All Leva Medical names, logos, trademarks, service marks, graphics, and content are protected. No license is granted without our prior written consent.

You must be 18 years or older (or have verified guardian consent) to purchase.

We are not liable for delays or failures caused by events beyond our control, including natural disasters, pandemics, supply disruptions, or governmental actions.

If any provision is deemed unenforceable, the remaining provisions remain in effect.

We may revise these Terms at any time. Posting the updated Terms on our website or patient portal constitutes notice. Continued use after posting signifies acceptance.

Phone/Text: 718‑699‑9737 Email: levamedical@gmail.com Address: 94‑06 59th Ave, Suite E9, Elmhurst, NY 11373. By engaging with Leva Medical PC, you confirm that you have read, understood, and agree to these Terms & Conditions.